Leo Medalla
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Total activity27
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Last activity
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Activity overview
Latest activity by Leo Medalla-
Leo Medalla commented,
Is there a way for this to allow the bot to submit a request like a regular ticket?
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Leo Medalla commented,
Has anyone tried creating a webhook for discord since Zendesk discord integration is no longer supported.
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Leo Medalla commented,
Is there a way zendesk would create tickets whenever someone is follows our twitter account?
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Leo Medalla commented,
How do I enter the customize script code using this plugin?
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Leo Medalla commented,
Would this be applicable if we need to remind the agents to select /require a certain ticket field before updating the ticket status to on-hold?
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Leo Medalla commented,
The New messaging is great but did not include this option on its trigger conditions.
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Leo Medalla commented,
This recipe isn't working for whatever reason. We have 2 brands and separated by 2 departments and 2 different websites. But for some reason when a customer chat queue is shared.
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Leo Medalla commented,
Our ticket layout is different. Is there a way to have it on standard agent interface as shown on the main window?
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Leo Medalla commented,
Is there a way we can modify the ticket subject for incoming calls to reflect what IVR option the customer selected? Right now it just shows "Phone call from: (requester phone number or name). It w...