Roque Leo Medalla
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Total activity42
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Last activity
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Activity overview
Latest activity by Roque Leo Medalla-
Roque Leo Medalla commented,
I've been playing around with this recipe. We are trying to track the requester wait time for specific Custom Field or Ticket Form. Recipe below.IF (([Case Type]="Technical Inquiry") OR ([Ticket fo...
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Roque Leo Medalla commented,
I've been playing around with this recipe. We are trying to track the requester wait time for specific Custom Field or Ticket Form. Recipe below.IF (([Case Type]="Technical Inquiry") OR ([Ticket fo...
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Roque Leo Medalla commented,
Is there a way so that the chat widget when opened that it doesn't cover the entire screen when on Mobile Devices (smartphones)
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Roque Leo Medalla commented,
Is it possible to also modify this script to auto-respond when a department is offline? We don't have the pre-chat form enabled since we don't want our customers to select it for themselves but ins...
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Roque Leo Medalla commented,
Trigger not firing when conditions are met.Visitor is requesting for chat but has not sent a chat yet. as per the trigger condition.
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Roque Leo Medalla commented,
How do I know which number the customer is texting us? We have multiple Text lines/numbers and this detail isn't visible in the tickets.
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Roque Leo Medalla commented,
Is there a way to filter notification per widget For Multi-brand setup? We are planning to using 2 chat widgets, one for each website/brand. I've experienced having notification collisions with 2 b...
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Roque Leo Medalla commented,
Is there a way for this to allow the bot to submit a request like a regular ticket?
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Roque Leo Medalla commented,
Has anyone tried creating a webhook for discord since Zendesk discord integration is no longer supported.
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Roque Leo Medalla commented,
Is there a way zendesk would create tickets whenever someone is follows our twitter account?