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David Melik

Joined Apr 20, 2022

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Last activity May 24, 2023

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Latest activity by David Melik

David Melik commented,

Community comment Feedback - Ticketing system (Support)

Years ago I requested users' ability (not being forced) to use multi-factor authentication (MFA) because there are ZenDesk instances that have personal identifying information (PII) and other sensitive/financial information so there's zero reason it shouldn't be behind MFA... as someone said, the current situation doesn't meet some security standards/regulations which really should be the case everywhere for the cases described.  Users should be able to use MFA with email, phone (including automated voice) and authenticator programs (including desktop) and there shouldn't be some situation that phone such as text messages are forced rather than email.

View comment · Posted May 24, 2023 · David Melik

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David Melik commented,

CommentCustomer management and profiles

End-users need this also; extremely poor/insecure/unsafe design.

View comment · Posted Apr 20, 2022 · David Melik

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