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Azure Sun
Joined Jun 16, 2022
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Last activity Mar 02, 2023
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Latest activity by Azure Sun
Azure Sun created a post,
Post Feedback - Chat and Messaging (Chat)
Assign Chats to
see if the max chat limitation is 5, we automatically assign 5 chats to agent A, then assign 6th to 10th chats to agent B, then assign 11-15th chats to agent C.
assign a specific number to agent A first, when agent A has enough chats, then assign the rest to agent B, agent C
Posted Mar 02, 2023 · Azure Sun
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Azure Sun commented,
CommentBusiness rules
Hi Zendesk, I want to add a trigger for those tickets that have no assignee, I wish to add the assignee automatically based on which agent sent a public reply.
View comment · Posted Jun 16, 2022 · Azure Sun
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