Azure Sun
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Activity overview
Latest activity by Azure Sun-
Azure Sun created a post,
High Priority customize Chat assign rule
Assign Chats to see if the max chat limitation is 5, we automatically assign 5 chats to agent A, then assign 6th to 10th chats to agent B, then assign 11-15th chats to agent C. assig...
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Azure Sun commented,
Hi Zendesk, I want to add a trigger for those tickets that have no assignee, I wish to add the assignee automatically based on which agent sent a public reply.