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Lavanya Nagulapalli's Avatar

Lavanya Nagulapalli

Joined Sep 22, 2022

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Last activity Nov 01, 2022

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Latest activity by Lavanya Nagulapalli

Lavanya Nagulapalli commented,

CommentTicket basics

I am a support agent and I have a request from customer asking himself to be CCed  in every ticket his team raises from his Organization. I am not sure if we have that feature to keep the requested customer CCed by default?!

The only option I could think of is to manually cc him in every Zendesk ticket raised by his Organization or he may have to ask his team to CC him while they raise a support ticket with us.

Could you clarify?

View comment · Posted Sep 22, 2022 · Lavanya Nagulapalli

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