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Lavanya Nagulapalli
Joined Sep 22, 2022
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Last activity Nov 01, 2022
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Latest activity by Lavanya Nagulapalli
Lavanya Nagulapalli commented,
CommentTicket basics
I am a support agent and I have a request from customer asking himself to be CCed in every ticket his team raises from his Organization. I am not sure if we have that feature to keep the requested customer CCed by default?!
The only option I could think of is to manually cc him in every Zendesk ticket raised by his Organization or he may have to ask his team to CC him while they raise a support ticket with us.
Could you clarify?
View comment · Posted Sep 22, 2022 · Lavanya Nagulapalli
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