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Stefania La Licata

Joined Mar 28, 2024

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Last activity Apr 09, 2024

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Latest activity by Stefania La Licata

Stefania La Licata commented,

CommentTicket management

Hello! I have a question regarding custom fields and merged tickets. 


We have created specific categories/sub-categories etc with my team to manage our tickets. These categories.sub-cats etc are “fields” within the “Objects and Rules” section. 

Now what we want to do is to set up an automation. When the ticket is merged by a member of the team, we'd like the custom fields to automatically be assigned to a specific category/sub-category (e.g. category “Merged ticket” that we'd create on our end). 

Is that possible with the current tool? 
Thanks. 

Stefania

View comment · Posted Apr 09, 2024 · Stefania La Licata

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Stefania La Licata commented,

CommentUsers, groups, and organizations

Hello! How can I automatically CC an external email when a specific end user contacts my Support team? 

 

View comment · Posted Mar 28, 2024 · Stefania La Licata

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