Idriss Nasri

1. Objects and rules
2. ...
3. Business rules
4. Managing ticket tags

Hi guys, Is it possible to do an export of the tickets based on tags please? For example let's say i want to export all the tickets tagged with "waiting_for_firmware_update" and send them a batch e...

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• Idriss Nasri
• Created September 01, 2022 15:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Up to this! How is it even possible to not consider this?! Last week we received a spam email and one of our agents closed the ticket without answering (we all know we don't answer spams). The spam...

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• Idriss Nasri
• Edited June 10, 2022 12:05
• 10 votes

1. Community
2. Zendesk Suite Q&A
3. White label

Hello, thx Gustavo Oliveira. Really helpful, did that for internal use now. Do you have a link with infos about how to customize the design of the tickets (emails) that the customers receive please...

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• Idriss Nasri
• Created May 23, 2022 14:27
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. White label

Hi again,  Ifra Saqlain the link I received from Nicole is to customize the Guide and the help center, which we already did.  I am more interested in customizing our Support and Explore Zendesk. Re...

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• Idriss Nasri
• Created May 20, 2022 09:55
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. White label

Thx to both of you, going to have a look to this in the coming days ;-) 

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• Idriss Nasri
• Created May 20, 2022 09:23
• 0 votes