Nick Jones

We are new to this product in our organization but having an auto-refresh seems like a basic necessity that is just bizarre to not be included.  Think of it like email, would you second guess that Microsoft Outlook wouldn't be showing you email when it arrives?  A ticketing system should work in a similar manner and your dashboard should actively update at least every 30 seconds or so.  As a technician I'm usually involved in other projects and so I glance at my email or tickets to see if anything new has arrived.  If I have to manually intervene then I am going to miss out on replying to a lot of potentially critical issues.  Just offering some hopefully helpful criticism as everything else seems just right and many of us are wanting Zendesk to be the best.