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Steve Treglown

Joined Mar 09, 2023

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Last activity Oct 25, 2024

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Latest activity by Steve Treglown

Steve Treglown commented,

Community comment Feedback - Ticketing system (Support)

Dane Corley when will we be able to edit custom fields? 

View comment · Posted Oct 07, 2024 · Steve Treglown

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Steve Treglown created a post,

PostZendesk Support EAP - Redaction suggestions

We've had the redaction suggestions enabled on our environment.

 

It seems to be going well, the team has noticed it but hasn't used it just yet. 

 

A recommendation/enhancement, would we be able to get a setting to ignore certain things such as names & emails, as that's all it seems to be recommending at the moment. 

Example is I have my signature set and it keeps recommending to redact my name from the signature. 

We also use Google Groups for our email based tickets where we see the default footer 

Edited May 13, 2024 · Steve Treglown

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Steve Treglown commented,

Community comment Feedback - Ticketing system (Support)

+1 here as well. I have just had to create 4 automation tasks to handle 1 thing that I wanted to achieve. 

View comment · Posted Jan 08, 2024 · Steve Treglown

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Steve Treglown created a post,

Post Developer - Zendesk SDKs

Hey all! 

I'm currently moving away from webwidget over to answerbot 

In my quest to try to replicate the webwidget functionality with the "submitted from: URL" message, I've been able to use
// Wait for the Zendesk script to load
        window.addEventListener('load', function () {
            // Get the current page URL
            var currentPageURL = window.location.href;

zE('messenger:set', 'conversationFields', [
                    { id: '18178687406865', value: currentPageURL },
which works perfectly fine, IF I want to add a custom field to the bot flow and ask the user what URL and have it pre-filled with the messenger:set

Any ideas on how I can potentially have that injected into the API body without putting a field visible for the customer?

Posted Aug 30, 2023 · Steve Treglown

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