Paul
I work as a Tech Lead for Auto Trader UK - we are currently running a pilot of Zendesk. We are big believers in API first and are using Terraform to provision our environments.
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Activity overview
Latest activity by Paul-
Paul commented,
Hi, Hi, as per this article when do you think realistically the email address will be included in the newly created contact. This is important for us before we go live with chat on our site and we ...
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Paul created a post,
Messaging Widget Customisations
Hi, We'd like to be able to perform the following customisations of our messaging widget (these are in priority order) Launcher - Ability to update icon used to our own custom icon without having t...
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Paul created a post,
Expose All Guide Settings via the API's
Hi, It would be really useful if all of the Guide settings were exposed via API's so we don't have to manually set them across our different environments. Thanks.
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Paul commented,
Hi, I am trying to create a user segment that includes all of our staff except for those in the Light Agent role. Is this possible? I could do it by.creating a segment that includes all groups exce...
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Paul commented,
Hi, Is it possible to export Explore reports via the API at all? Thanks.
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Paul commented,
Hi Carl McDowell Sorry I didn't reply sooner, I missed your response! Just to update that we got this sorted - it was an issue with our Azure AD configuration and a mis-understanding on our end. Al...
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Paul commented,
Just to update that we got this sorted - it was an issue with our Azure AD configuration. All works as expected now.
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Paul created a post,
Add additional fields to the Help Centre search result object
Hi, I'd like to request some additional data be added to the search result object seen here:https://developer.zendesk.com/documentation/help_center/help-center-templates/objects/#search-result-obje...
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Paul commented,
Has anybody managed to get this setup using Azure AD to create agents with a custom role?We have added mappings for role (set to 'agent') and custom_role_id (set to the id of the custom role to ass...
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Paul commented,
HiWe are using Azure AD and cannot get custom role mappings to work meaning all of our users end up as end-users and will need to be manually updated. MS wrote a guide for this (https://learn.micro...