Ed Ball
- Total activity 87
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 11
- Subscriptions 41
Activity overview
Latest activity by Ed Ball-
Ed Ball commented,
Does the brand carry over as well as the tags and ticket fields? I do not remember if it ever did, but it does not appear to now. It comes in with the main Zendesk site and not the brand that was a...
-
Ed Ball commented,
Adding this to a lot of ticket forms for various brands can be quite tedious. And since we are coming from many forms already setup it can be hard to wrap around how it works and getting it setup. ...
-
Ed Ball commented,
Hello, Say we have two completely separate Zendesk sites and both of them use JWT sso for end users. Could we use this if we merged the other Zendesk site into our main page? We would want to do th...
-
Ed Ball commented,
I have been messing with this skill based routing and have a couple questions. Say you have an org called 1 and another called 2. You want only certain agents to be able to respond to those tickets...
-
Ed Ball commented,
Thanks a ton Trapta, I did have to change one part but it seems great after that. '/api/v2/help_center/'+$('html').attr('lang').toLowerCase()+'/categories/'+{{category.id}}+'/articles.json' And t...
-
Ed Ball commented,
Hello @Trapta, Sorry, it was a little out of the blue... On page 2 of the comments here you left some code to allow the category section to only show top FAQs related to the category. I should hav...
-
Ed Ball commented,
@Trapta We have been using the code for category FAQs and it does not seem to be showing the correct article title in other languages. If we switch to say German, it still shows the English title. ...
-
Ed Ball commented,
@Amy Gracer Go back to where you created the user segment in Guide. Click on the segment you created and look in the browser URL.... it will look something like this... https://yoursite.zendesk.co...
-
Ed Ball commented,
It is captured, and it shows a truncated version. Take a macro change for example a long list of IPs in the restriction setting is changed. Some are added and some are removed. But the from and t...
-
Ed Ball commented,
So this question was asked before but i did not see any response. There were changes made to a field and I would like to see the entirety of the changes and not a truncated version of the changes....