Ed Ball

1. Support Tech Notes
2. User access and security
3. How are users' languages set in Support?

Is it possible to set the users language when submitting a ticket via API?

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• Ed Ball
• Edited May 24, 2018 22:03
• 0 votes

1. Community
2. Questions & Answers
3. Text line on Ticket Forms?

Is there a way to use this with dynamic content?  We have text listed before a custom field (thanks Wes) but we also support french and german players so we need this text to be able to display in ...

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• Ed Ball
• Edited May 24, 2018 20:03
• 0 votes

1. Zendesk Guide
2. Using the knowledge base in Help Center
3. Analyzing Help Center search results (Guide Professional)

Hello, This report on all of our interfaces is not showing the end user search data. We see the graph and can change what shows in the graph, but the End-user search data is just not showing. Did i...

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• Ed Ball
• Created February 14, 2018 21:03
• 1 vote

1. Administrators
2. Reporting and performance
3. Monitoring ticket activity and agent performance with reports

I think we actually have this figured out with a little help from Zendesk....    Thanks Jessie!!

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• Ed Ball
• Created January 23, 2018 23:47
• 0 votes

1. Administrators
2. Reporting and performance
3. Monitoring ticket activity and agent performance with reports

Can I create a report that will show any tickets that were responded (public response) to Yesterday. By the customer or by an agent.

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• Ed Ball
• Created January 18, 2018 20:51
• 0 votes

1. Community
2. Tips & Tricks
3. Show promoted articles of viewing category on category template

So I am a little late to this, but thanks for this.   And to make it even a little better I submit this... Can this section be hidden completely if there are no articles promoted for a category? So...

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• Ed Ball
• Created January 11, 2018 19:06
• 1 vote

1. Zendesk Guide
2. Using the knowledge base in Help Center
3. Organizing knowledge base content in categories and sections

Hi, This worked great...  thanks a ton!

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• Ed Ball
• Created October 13, 2017 14:40
• 0 votes

1. Zendesk Guide
2. Using the knowledge base in Help Center
3. Organizing knowledge base content in categories and sections

Have a quick question about Promoted articles. We show the promoted articles on the home page and it shows all promoted articles. Is it possible to show promoted articles on the Category page, but ...

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• Ed Ball
• Created October 09, 2017 14:56
• 0 votes

1. Zendesk Guide
2. Using the knowledge base in Help Center
3. Creating user segments to restrict Help Center viewing access (Guide Professional)

Thanks for the answers. Yes if you have have manage guide you can not hide anything from them. But the way it works is not ideal. The section we want to use is for only a select group a agents. We ...

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• Ed Ball
• Created July 14, 2017 21:15
• 0 votes

1. Zendesk Guide
2. Using the knowledge base in Help Center
3. Creating user segments to restrict Help Center viewing access (Guide Professional)

This article mentions Organizations but I do not see this option when editing a segment. Is this not an option anymore? It does seem to be there when creating it initially. Well I get it now..  Org...

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• Ed Ball
• Edited July 05, 2017 20:15
• 0 votes