Ed Ball
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Activity overview
Latest activity by Ed Ball-
Ed Ball commented,
We figured it out... Just add this to the bottom of the CSS file if you are using Copenhagen theme. This worked for us anyway. .nesty-panel { max-height: 600px; }
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Ed Ball commented,
I have looked into the code and can not find anything about the window size for that. Was hoping someone had figured something out. I can see that the Zendesk site works the same so I am not sure...
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Ed Ball commented,
If you have 5 or so options in the drop down list, is there a way to make the box get bigger to prevent having to scroll? I can see the top of the last option, yet i still have to scroll down to ...
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Ed Ball commented,
It seems that conditional fields do not support read only ticket fields. Is this correct and why? I have a text field i want to show is something particular is chosen in another field and this wi...
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Ed Ball commented,
Does the brand carry over as well as the tags and ticket fields? I do not remember if it ever did, but it does not appear to now. It comes in with the main Zendesk site and not the brand that was a...
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Ed Ball commented,
Adding this to a lot of ticket forms for various brands can be quite tedious. And since we are coming from many forms already setup it can be hard to wrap around how it works and getting it setup. ...
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Ed Ball commented,
Hello, Say we have two completely separate Zendesk sites and both of them use JWT sso for end users. Could we use this if we merged the other Zendesk site into our main page? We would want to do th...
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Ed Ball commented,
I have been messing with this skill based routing and have a couple questions. Say you have an org called 1 and another called 2. You want only certain agents to be able to respond to those tickets...
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Ed Ball commented,
Thanks a ton Trapta, I did have to change one part but it seems great after that. '/api/v2/help_center/'+$('html').attr('lang').toLowerCase()+'/categories/'+{{category.id}}+'/articles.json' And t...
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Ed Ball commented,
Hello @Trapta, Sorry, it was a little out of the blue... On page 2 of the comments here you left some code to allow the category section to only show top FAQs related to the category. I should hav...