Ed Ball
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Total activity101
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Last activity
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Activity overview
Latest activity by Ed Ball-
Ed Ball commented,
Can triggers not send an auto response and have the SLA stop? We created several auto responses for tickets that come in that need to be redirected to another site and that part works fine. The sta...
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Ed Ball commented,
Has anyone had the bot just stop responding to requests? It is still in the channel and shows as active. It will respond if i try and DM a request, but just typing /support it will give no answer a...
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Ed Ball commented,
I cant believe this is still so difficult to do. It's way to painful to remove dynamic content.I select a category, delete one option and when i click yes it resets everything back to base and i ha...
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Ed Ball commented,
We just got into the EAP for this because we may want to use it. Has this really been in EAP for 2 years? Are the issues worked out? does this work well enough for real support?
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Ed Ball commented,
I got this working and showing a custom field as well. The issue with it is we use dynamic content for ticket fields. it's showing the value of the item chosen and not the dynamic content version o...
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Ed Ball commented,
Why does this seemingly simple example not work for me? It's still using the beginning of the description for the subject. I did everything above including adding the JQuery line.
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Ed Ball commented,
This still seems to be an issue. We have customers writing in from one address and using CC to include another of their addresses. When they reply or update the ticket from the CCd address it loses...
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Ed Ball commented,
So working with the below code I was able to get it working with a couple issues. First issue is I do not want to change the description at all. But i can not remove that part without all of it bre...
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Ed Ball commented,
We figured it out... Just add this to the bottom of the CSS file if you are using Copenhagen theme. This worked for us anyway. .nesty-panel { max-height: 600px; }
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Ed Ball commented,
I have looked into the code and can not find anything about the window size for that. Was hoping someone had figured something out. I can see that the Zendesk site works the same so I am not sure...