Ed Ball
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Total activity104
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Last activity
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Activity overview
Latest activity by Ed Ball-
Ed Ball commented,
Inline messages: You can't do this in explore report scheduling. Is there any report that will allow a ticket to be clicked on and open it in Zendesk? I can do this in explore if you are actually l...
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Ed Ball commented,
I have some extra frustrations to add to this... In insights you could email out specific tabs instead of the entire dashboard. We have a daily report that goes out, but we also have sections of th...
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Ed Ball created a post,
General Explore frustrations...
So this has been like this for over a year and still Explore can be pretty frustrating. The fact that you can not Discard Changes is crazy. If you make any changes while in the editor it's there ev...
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Ed Ball commented,
Can triggers not send an auto response and have the SLA stop? We created several auto responses for tickets that come in that need to be redirected to another site and that part works fine. The sta...
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Ed Ball commented,
I cant believe this is still so difficult to do. It's way to painful to remove dynamic content.I select a category, delete one option and when i click yes it resets everything back to base and i ha...
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Ed Ball commented,
I got this working and showing a custom field as well. The issue with it is we use dynamic content for ticket fields. it's showing the value of the item chosen and not the dynamic content version o...
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Ed Ball commented,
Why does this seemingly simple example not work for me? It's still using the beginning of the description for the subject. I did everything above including adding the JQuery line.
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Ed Ball commented,
This still seems to be an issue. We have customers writing in from one address and using CC to include another of their addresses. When they reply or update the ticket from the CCd address it loses...
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Ed Ball commented,
So working with the below code I was able to get it working with a couple issues. First issue is I do not want to change the description at all. But i can not remove that part without all of it bre...
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Ed Ball commented,
We figured it out... Just add this to the bottom of the CSS file if you are using Copenhagen theme. This worked for us anyway. .nesty-panel { max-height: 600px; }