Ed Ball

1. Using Guide
2. Using the knowledge base in Help Center
3. Creating user segments for Guide user permissions (Guide Professional and Enterprise)

@Amy Gracer Go back to where you created the user segment in Guide. Click on the segment you created and look in the browser URL....  it will look something like this... https://yoursite.zendesk.co...

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• Ed Ball
• Edited January 31, 2019 18:29
• 0 votes

1. Using Support
2. Zendesk basics
3. Viewing the Audit log for changes (Enterprise)

  It is captured, and it shows a truncated version. Take a macro change for example a long list of IPs in the restriction setting is changed. Some are added and some are removed. But the from and t...

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• Ed Ball
• Created October 24, 2018 22:12
• 1 vote

1. Using Support
2. Zendesk basics
3. Viewing the Audit log for changes (Enterprise)

So this question was asked before but i did not see any response.  There were changes made to a field and I would like to see the entirety of the changes and not a truncated version of the changes....

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• Ed Ball
• Created October 22, 2018 17:30
• 1 vote

1. Community
2. Support Product Feedback
3. Delete Multiple Users, Bulk Actions

  With GDPR this is absolutely a useful addition for any company. We can import 2000 customers at a time, but we can't delete user like that. Yes there is a function that if you go to People > B...

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• Ed Ball
• Created July 20, 2018 20:53
• 0 votes

1. Advice and troubleshooting
2. Users, groups, and organizations
3. How do I bulk delete organizations and users in Zendesk Support?

If you delete a user via the API is this a soft delete or a hard delete?

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• Ed Ball
• Created June 22, 2018 16:19
• 0 votes

1. Advice and troubleshooting
2. User access and security
3. How are users' languages set in Support?

Is it possible to set the users language when submitting a ticket via API?

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• Ed Ball
• Edited May 24, 2018 22:03
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Text line on Ticket Forms?

Is there a way to use this with dynamic content?  We have text listed before a custom field (thanks Wes) but we also support french and german players so we need this text to be able to display in ...

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• Ed Ball
• Edited May 24, 2018 20:03
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Analyzing Help Center search results (Guide Professional and Enterprise)

Hello, This report on all of our interfaces is not showing the end user search data. We see the graph and can change what shows in the graph, but the End-user search data is just not showing. Did i...

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• Ed Ball
• Created February 14, 2018 21:03
• 1 vote

1. Using Support
2. Reporting
3. Monitoring ticket activity and agent performance with reports

I think we actually have this figured out with a little help from Zendesk....    Thanks Jessie!!

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• Ed Ball
• Created January 23, 2018 23:47
• 0 votes

1. Using Support
2. Reporting
3. Monitoring ticket activity and agent performance with reports

Can I create a report that will show any tickets that were responded (public response) to Yesterday. By the customer or by an agent.

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• Ed Ball
• Created January 18, 2018 20:51
• 0 votes