Ed Ball
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Activity overview
Latest activity by Ed Ball-
Ed Ball commented,
So working with the below code I was able to get it working with a couple issues. First issue is I do not want to change the description at all. But i can not remove that part without all of it bre...
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Ed Ball commented,
We figured it out... Just add this to the bottom of the CSS file if you are using Copenhagen theme. This worked for us anyway. .nesty-panel { max-height: 600px; }
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Ed Ball commented,
I have looked into the code and can not find anything about the window size for that. Was hoping someone had figured something out. I can see that the Zendesk site works the same so I am not sure...
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Ed Ball commented,
If you have 5 or so options in the drop down list, is there a way to make the box get bigger to prevent having to scroll? I can see the top of the last option, yet i still have to scroll down to ...
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Ed Ball commented,
Does the brand carry over as well as the tags and ticket fields? I do not remember if it ever did, but it does not appear to now. It comes in with the main Zendesk site and not the brand that was a...
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Ed Ball commented,
Hello, Say we have two completely separate Zendesk sites and both of them use JWT sso for end users. Could we use this if we merged the other Zendesk site into our main page? We would want to do th...
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Ed Ball commented,
I have been messing with this skill based routing and have a couple questions. Say you have an org called 1 and another called 2. You want only certain agents to be able to respond to those tickets...
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Ed Ball commented,
Thanks a ton Trapta, I did have to change one part but it seems great after that. '/api/v2/help_center/'+$('html').attr('lang').toLowerCase()+'/categories/'+{{category.id}}+'/articles.json' And t...
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Ed Ball commented,
Hello @Trapta, Sorry, it was a little out of the blue... On page 2 of the comments here you left some code to allow the category section to only show top FAQs related to the category. I should hav...
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Ed Ball commented,
@Trapta We have been using the code for category FAQs and it does not seem to be showing the correct article title in other languages. If we switch to say German, it still shows the English title. ...