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Ed Ball

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  • Sandbox Refresh Issue

    Completed

    There are many issues with how the Sandbox itself works, but one of the simplest to fix would be adding a confirmation when clicking on Reset Sandbox. This button is really close to the go to sandb...

  • Automations and time stamps

    Is there any way to prevent an automation from updating the Last Activity setting on a ticket. We use automations to move tickets around and escalate and such, but this updates the Last activity on...

  • Hide/prevent Pending submissions if no public comment is made

    Hello, We are looking for a way to prevent agents from being able to submit a ticket as pending if there is no public comment made when submitting. I do not believe there is way to do this without...