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Ed Ball

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  • Sandbox Refresh Issue

    Completed

    There are many issues with how the Sandbox itself works, but one of the simplest to fix would be adding a confirmation when clicking on Reset Sandbox. This button is really close to the go to sandb...

  • Percentages in reports

    We want a report like this... This is part of a zendesk report. With the percentages added by excel. The whole report varies in size based on usage. Part of this is that the report can't add perce...

  • Automations and time stamps

    Is there any way to prevent an automation from updating the Last Activity setting on a ticket. We use automations to move tickets around and escalate and such, but this updates the Last activity on...

  • 'Please consider this request solved' Options

    Can we have an option to make the 'Please consider this request solved' check box active all the time? We want it available to users at any time and not just when a ticket is assigned to someone. ...

  • Hide/prevent Pending submissions if no public comment is made

    Hello, We are looking for a way to prevent agents from being able to submit a ticket as pending if there is no public comment made when submitting. I do not believe there is way to do this without...