Recent searches
No recent searches

Pablo Gonzalez
Joined May 06, 2022
·
Last activity Dec 29, 2023
Reimagining Zendesk configuration at Salto.io
Following
0
Followers
0
Total activity
18
Votes
3
Subscriptions
8
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Pablo Gonzalez
Pablo Gonzalez commented,
Thank you very much Pedro Rodrigues (opservator.com)! Still confusing, but a little less!
View comment · Posted Nov 14, 2022 · Pablo Gonzalez
0
Followers
0
Votes
0
Comments
Pablo Gonzalez created a post,
I'm having a hard time understanding the difference between these 3 despite having read multiple KB articles on the subject
- web widget (classic)
- messaging
- chat
Also, why is a web widget (classic) called classic? Is there a successor?
It would be great if someone could give me a bit of history here and a one-liner on each solution. Thanks!
Posted Nov 13, 2022 · Pablo Gonzalez
0
Followers
3
Votes
2
Comments
Pablo Gonzalez commented,
Thanks for writing this! I have a few questions/comments
1- Couldn't trigger 1 and 2 be one single trigger, with the following under ANY conditions
Ticket is created
OR
Ticket is updated
2- On trigger the, can we not replace the ANY conditions with
Has a Ticket "Not Present" ?
Why evaluate all the possible text values?
View comment · Posted Jul 13, 2022 · Pablo Gonzalez
0
Followers
0
Votes
0
Comments
Pablo Gonzalez created a post,
Hi all,
A few weeks ago I posted an article I wrote about how I passed the Certified Zendesk Support Admin exam on my first attempt and I received a lot of good feedback.
Now, I've published a companion document that serves as a cheatsheet with all the info you need to pass the exam and have a solid foundation for your Zendesk instance.
Check it out The ultimate Certified Zendesk Support Admin cheatsheet
Use both documents together and I'm sure you'll pass in one go!
Posted Jul 13, 2022 · Pablo Gonzalez
0
Followers
2
Votes
0
Comments
Pablo Gonzalez commented,
This is great! thanks!!
View comment · Posted Jul 13, 2022 · Pablo Gonzalez
0
Followers
2
Votes
0
Comments
Pablo Gonzalez created a post,
Hi everyone,
We have a free and open-source app that allows you to export all your Zendesk macros into simple text files. You don't need any scripts or knowledge about the Zendesk API.
You can then make changes to those text files (such as fine and replace) and then bulk import the configuration with a simple command.
This supports macros, triggers, views, fields, and anything in between.
You can check it out here How to export Zendesk macros and bulk import them with Salto’s free app
And here's a video as well on how to do it https://youtu.be/smiolaVsIJU
Posted Jul 11, 2022 · Pablo Gonzalez
3
Followers
2
Votes
1
Comment
Pablo Gonzalez commented,
Hi everyone,
We have a free and open-source app that allows you to export all your Zendesk macros into simple text files. You don't need any scripts or knowledge about the Zendesk API.
You can then make changes to those text files (such as fine and replace) and then bulk import the configuration with a simple command.
This supports macros, triggers, views, fields, and anything in between.
You can check it out here How to export Zendesk macros and bulk import them with Salto’s free app
And here's a video as well on how to do it https://youtu.be/smiolaVsIJU
View comment · Posted Jul 11, 2022 · Pablo Gonzalez
0
Followers
1
Vote
0
Comments