Pablo Gonzalez
Reimagining Zendesk configuration at Salto.io
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Total activity19
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Last activity
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Activity overview
Latest activity by Pablo Gonzalez-
Pablo Gonzalez commented,
Thank you very much Pedro Rodrigues! Still confusing, but a little less!
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Pablo Gonzalez created a post,
Confused about web widget classic vs messaging vs chat
AnsweredI'm having a hard time understanding the difference between these 3 despite having read multiple KB articles on the subject web widget (classic) messaging chat Also, why is a web widget (classic)...
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Pablo Gonzalez commented,
Thanks for writing this! I have a few questions/comments 1- Couldn't trigger 1 and 2 be one single trigger, with the following under ANY conditions Ticket is createdORTicket is updated 2- On trigge...
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Pablo Gonzalez created a post,
The ultimate Certified Zendesk Support Admin cheatsheet | Pass the exam on your first attempt
Hi all, A few weeks ago I posted an article I wrote about how I passed the Certified Zendesk Support Admin exam on my first attempt and I received a lot of good feedback. Now, I've published a comp...
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Pablo Gonzalez commented,
This is great! thanks!!
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Pablo Gonzalez created a post,
Free and open-source tool to export Zendesk macros, make changes to them, and bulk import them
Hi everyone, We have a free and open-source app that allows you to export all your Zendesk macros into simple text files. You don't need any scripts or knowledge about the Zendesk API. You can then...
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Pablo Gonzalez commented,
Hi everyone, We have a free and open-source app that allows you to export all your Zendesk macros into simple text files. You don't need any scripts or knowledge about the Zendesk API. You can then...
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Pablo Gonzalez commented,
If this behaves like lookup fields in Salesforce, you'd be able to link a ticket to say, an internal user who is not the ticket owner or requester. Why? Say you want to create a TAM (technical acco...