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Supervisor

Joined Aug 26, 2022

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Last activity Feb 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Supervisor

Supervisor commented,

CommentReporting and analytics for help center

I cannot find anything specific on this data point. (Linked Articles Per ticket) 

What I would like to accomplish is see how I can leverage this data point with agent engagement and move this % in a positive direction. 

 

View comment · Posted Feb 07, 2024 · Supervisor

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Supervisor commented,

CommentMeasuring success

Is there a way to see the actual CSTAT response? Not just on the Report

For example can we the admin get a copy of each response from the customer? 

View comment · Posted Dec 28, 2023 · Supervisor

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Supervisor commented,

CommentRouting

Thank you Barry

 

We do not use messaging as heavy as some orgs. I was hoping to utilize this feature for Chats only. Thank you for the quick response.

View comment · Posted Nov 15, 2023 · Supervisor

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Supervisor commented,

CommentRouting

Any plans to add (live chat) to this feature?

View comment · Posted Nov 13, 2023 · Supervisor

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Supervisor commented,

Community comment Feedback - Ticketing system (Support)

Can we get an actual date on just (coming up) or (In Q1) we need a launch date and for an email blast to go out to clients.

 

Thanks!

View comment · Posted Sep 28, 2023 · Supervisor

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Supervisor commented,

Community comment Feedback - Ticketing system (Support)

Hello Zendesk

 

I need an answer from Sr. Leadership. We need this update put in place. 

Please let all of us know when this is going to be on your next Sprint.

View comment · Posted Aug 20, 2023 · Supervisor

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Supervisor commented,

Community comment Feedback - Ticketing system (Support)

Zendesk team we need to be able to perform this simple task. Please make sure this is ready before Q4. I asked well over a year ago and still seeing this question is very disappointing. 

 

 

View comment · Edited Aug 18, 2023 · Supervisor

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Supervisor commented,

CommentCustomer portal

Hello Team

 

This may be above I have not checked yet however

 

Can we also change the text (community) I want to change it (Support Community) or something of that nature

View comment · Posted Jul 12, 2023 · Supervisor

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Supervisor commented,

CommentSupporting multiple languages in Help Center

Hello Team

After reviewing this help page. I am trying to setup to translate articles to Vietnamese, however when I edit and article to translate to Vietnamese the article does not translate it is completely plank. I am probably missing a step

View comment · Posted Feb 18, 2023 · Supervisor

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Supervisor commented,

CommentAccounts and billing

This may already be answered however just setting up my Premium Sandbox.

 

Will my End Users get a link to setup and access the Sandbox?

View comment · Posted Nov 11, 2022 · Supervisor

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