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Supervisor
Joined Aug 26, 2022
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Last activity Feb 29, 2024
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Latest activity by Supervisor
Supervisor commented,
I cannot find anything specific on this data point. (Linked Articles Per ticket)
What I would like to accomplish is see how I can leverage this data point with agent engagement and move this % in a positive direction.
View comment · Posted Feb 07, 2024 · Supervisor
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Supervisor commented,
Is there a way to see the actual CSTAT response? Not just on the Report
For example can we the admin get a copy of each response from the customer?
View comment · Posted Dec 28, 2023 · Supervisor
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Supervisor commented,
Thank you Barry
We do not use messaging as heavy as some orgs. I was hoping to utilize this feature for Chats only. Thank you for the quick response.
View comment · Posted Nov 15, 2023 · Supervisor
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Supervisor commented,
Any plans to add (live chat) to this feature?
View comment · Posted Nov 13, 2023 · Supervisor
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Supervisor commented,
Can we get an actual date on just (coming up) or (In Q1) we need a launch date and for an email blast to go out to clients.
Thanks!
View comment · Posted Sep 28, 2023 · Supervisor
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Supervisor commented,
Hello Zendesk
I need an answer from Sr. Leadership. We need this update put in place.
Please let all of us know when this is going to be on your next Sprint.
View comment · Posted Aug 20, 2023 · Supervisor
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Supervisor commented,
Zendesk team we need to be able to perform this simple task. Please make sure this is ready before Q4. I asked well over a year ago and still seeing this question is very disappointing.
View comment · Edited Aug 18, 2023 · Supervisor
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Supervisor commented,
Hello Team
This may be above I have not checked yet however
Can we also change the text (community) I want to change it (Support Community) or something of that nature
View comment · Posted Jul 12, 2023 · Supervisor
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Supervisor commented,
Hello Team
After reviewing this help page. I am trying to setup to translate articles to Vietnamese, however when I edit and article to translate to Vietnamese the article does not translate it is completely plank. I am probably missing a step
View comment · Posted Feb 18, 2023 · Supervisor
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Supervisor commented,
This may already be answered however just setting up my Premium Sandbox.
Will my End Users get a link to setup and access the Sandbox?
View comment · Posted Nov 11, 2022 · Supervisor
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