Joe Anderson-McAulay
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Last activity
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Activity overview
Latest activity by Joe Anderson-McAulay-
Joe Anderson-McAulay commented,
Hello Team After reviewing this help page. I am trying to setup to translate articles to Vietnamese, however when I edit and article to translate to Vietnamese the article does not translate it is ...
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Joe Anderson-McAulay commented,
This may already be answered however just setting up my Premium Sandbox. Will my End Users get a link to setup and access the Sandbox?
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Joe Anderson-McAulay commented,
Steve Eli How long does it take to see the tag that was added and be able to filter it on the report you suggested? I just added a tag to specific tickets and I cannot see this tag yet in the rep...
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Joe Anderson-McAulay commented,
"Learn about changes in Agent Workspace" link needs update: https://support.zendesk.com/hc/en-us/articles/360042187294
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Joe Anderson-McAulay commented,
Question for Scott Allison For tickets that are marked unsatisfied, and are not relevant to what actually the customer is stating. If we simply delete the ticket from Zendesk will this reflect th...
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Joe Anderson-McAulay commented,
I am certified in NPS and have implemented NPS and CSTAT for several companies. Zendesk actually should have this on the road map for Q4 22. Its about what's called (closing the loop) and these s...