Carrot

1. Community
2. Zendesk Suite Q&A
3. Reporting on same agent support

Hi Ahmed, I was running this for the year. It did give me the data I needed so thank you for that. 

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• Carrot
• Created November 30, 2022 14:42
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Reporting on same agent support

This sort of works, but the output was a giant 50k line list of each agent and each requester. Then I added the average total to the very bottom. I was hoping for something cleaner. 

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• Carrot
• Created November 29, 2022 18:39
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Reporting on end-users with multiple requests of the same type

This worked perfectly!

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• Carrot
• Edited November 10, 2022 16:21
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Report on previous assignee of a ticket

This was exactly what I needed. Thank you very much. 

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• Carrot
• Created July 07, 2022 19:51
• 0 votes