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Sarah Urban

Joined May 22, 2022

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Last activity Oct 09, 2023

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ACTIVITY OVERVIEW

Latest activity by Sarah Urban

Sarah Urban commented,

CommentHow to manage phone numbers in Talk

Hello Joyce - We are still having the same issue. We have been trying for 6 months. Any update?

View comment · Posted Oct 09, 2023 · Sarah Urban

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Sarah Urban commented,

Community comment Feedback - Ticketing system (Support)

Thank you for the update Chris Drylie! Do we have a timeline?

View comment · Posted Dec 09, 2022 · Sarah Urban

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Sarah Urban commented,

CommentAdditional ticket channels
Hello! Does anyone know - What causes the issue where the 
option to Call the Customer is not in the Ticket?
Is it because to many people are using the current line? Thank you!

View comment · Edited Oct 13, 2022 · Sarah Urban

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Sarah Urban commented,

CommentLive chat agent guide

Hello -

I am trying to go through "Transferring a Chat" to another agent and I do not see the "Chat window's Actions drop-down menu." Is this in Zendesk Support - in the Ticket that opens when you accept the chat? Thanks for the help!

View comment · Posted Jun 16, 2022 · Sarah Urban

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Sarah Urban commented,

CommentHow to get help with phone call problems in Talk

Hello - I am having the same issue as Jakub  reported. Does anyone know the solution to the Talk icon not appearing in Zendesk Support? We can not change to be available. All our settings and permissions appear to be correct in Admin. Thank you.

View comment · Posted Jun 07, 2022 · Sarah Urban

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Sarah Urban commented,

Community comment Feedback - Chat and Messaging (Chat)

Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way of doing something like this in Zendesk?

Thank you,

Sarah

View comment · Posted Jun 03, 2022 · Sarah Urban

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