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Sarah Urban

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Activity overview

Latest activity by Sarah Urban
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    Sarah Urban commented,

    1. Chat
    2. ...
    3. Agent guide
    4. Serving chats in the Chat dashboard

    Hello - I am trying to go through "Transferring a Chat" to another agent and I do not see the "Chat window's Actions drop-down menu." Is this in Zendesk Support - in the Ticket that opens when you ...

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    Sarah Urban commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. How can I troubleshoot Talk issues?

    Hello - I am having the same issue as Jakub  reported. Does anyone know the solution to the Talk icon not appearing in Zendesk Support? We can not change to be available. All our settings and permi...

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    Sarah Urban commented,

    1. Community
    2. Feedback - Chat and Messaging (Chat)
    3. Call back feature in live chat

    Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way...

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