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Stacey Krantz

Joined Dec 22, 2022

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Last activity Nov 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Stacey Krantz

Stacey Krantz commented,

Community comment Feedback - Help Center (Guide)

+1 100% agree - there are many times we are asked why an article was updated, who requested the update, etc. Having a comment option that displays with revision history would save a lot of researching (emails, slacks, notes, etc.) when folks question an update months after the update has been completed. 

View comment · Posted Sep 19, 2024 · Stacey Krantz

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Stacey Krantz commented,

Community comment Feedback - Help Center (Guide)

Hello! Has there been any movement on this planned update since the last response April 2024? I cannot stress enough how much we need this functionality.  Thank you! 

View comment · Posted Sep 11, 2024 · Stacey Krantz

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Stacey Krantz commented,

Community comment Feedback - Help Center (Guide)

+1 way too many clicks to get the settings updated on an article. I would rather see the ability to publish one article to multiple sections take priority over these small updates that do not make guide management more effect and have little positive impact for end users. 

View comment · Posted Jul 19, 2024 · Stacey Krantz

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Stacey Krantz commented,

Community comment Feedback - Help Center (Guide)

Any update on this? It seems like with the new option to add up to 10 user segments to the visibility settings it makes more sense than ever to allow someone with editor permissions to be able to edit article settings. 

View comment · Posted Jul 09, 2024 · Stacey Krantz

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Stacey Krantz commented,

Community comment Feedback - Help Center (Guide)

+1 We just opened a ticket for this last week as well. Editing article settings should be allowed when users have editor permissions. This type of basic edit should not require publisher access. 

View comment · Posted Feb 09, 2024 · Stacey Krantz

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Stacey Krantz commented,

Community comment Feedback - Help Center (Guide)

Is this feature being considered for 2024?

View comment · Posted Feb 02, 2024 · Stacey Krantz

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Stacey Krantz commented,

Community comment Feedback - Help Center (Guide)

Another vote for this!

View comment · Posted Jan 23, 2024 · Stacey Krantz

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Stacey Krantz commented,

CommentWorking with articles in the knowledge base

Has there been a change in the permissions on who can add labels to articles? We have some folks who could previously update article settings (including labels) who now have a very limited view of the article settings bar. 

View comment · Posted Jan 17, 2024 · Stacey Krantz

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Stacey Krantz commented,

Community comment Feedback - Help Center (Guide)

Are there release notes, announcements, or other warnings for these types of changes? +1

View comment · Posted Jan 17, 2024 · Stacey Krantz

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Stacey Krantz created a post,

Post Q&A - Help center and community

Is it possible to have a section visible in the Guide even if there are no articles nested in that section? Currently, end users cannot see a section in our guide unless there is an article published to that section. 

Posted Nov 14, 2023 · Stacey Krantz

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