Puneet DOC

We have the exact same requirement and glad to find its not unique. Many have requested this already since 2009 and 14 yrs on, its still not been actioned by Zendesk. 

Don't know what else will it take.

I've just realized that the notifications feature on this very Zendesk Community page works well (Bell icon top right corner - Selective clear // Dismiss all // no action - all alerts stay), wonder why ZD Support Web notifications, can not follow this ?

Hi Zendesk,

We are soon to migrate to Zendesk, and were directed here by our ZD expert, for a similar feedback we had from our UAT sessions. 

I see this post was created back in Feb' 2015. What volumes of votes are required for an improvement opportunity to qualify please ? 7 + years since the initial feedback, does it count ?

To be honest, this is more like a bug, as for most other apps (if not all) with notifications - they go away when you ack them, see / read them. or there's an option to keep them unread or dismiss them as per need basis. 

So this is really frustrating for someone working on high ticket volumes, as they will loose sight of the important notifications, if all of them will stay there on the dashboard forever.  Defeats the purpose. 

Also, from another feedback we received, the notifications (bell icon on top right corner) icon, should ideally alert when there's a new ticket or an update, but we have been told that Bell icon is only for Chat notifications. Would be ideal if all notifications stay under the bell icon and alert on a new event. Save the Dashboard real-estate for another opportunity.

PS - I've also voted on another similar post (created Oct 2019) -

https://support.zendesk.com/hc/en-us/community/posts/4409216909722-Remove-dashboard-updates-once-ticket-is-viewed

Hope this helps build up the required vote count.

Thank you