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David Davies's Avatar

David Davies

Joined Jul 05, 2023

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Last activity Nov 29, 2023

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David Davies commented,

Community comment Feedback - Help Center (Guide)

I would also appreciate it if the API included the functionality to retrieve the Article Owner please.

In order to safeguard our Articles, we have followed the instructions provided at: https://developer.zendesk.com/documentation/help_center/help-center-api/using-the-help-center-api/backing-up-your-knowledge-base-with-the-help-center-api/

Within the user interface, we have begun utilising the Article Owner feature to differentiate the team associated with each article. However, since the Article Owner is not available in the API, we are unable to back up articles against their respective owners. Consequently, we will face challenges when attempting to restore Articles for specific Owner Groups.

View comment · Edited Jul 05, 2023 · David Davies

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