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J P
Joined Apr 26, 2022
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Last activity Apr 26, 2022
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Latest activity by J P
J P commented,
Community comment Feedback - Ticketing system (Support)
It would be excellent to see what SLA is applied to a ticket in Support when you hover over the badge from the Views page. It can be pretty time consuming to have to go into a ticket, click on Event button, and scroll to find out what SLA was applied or what the latest SLA is (since it can change when a ticket is updated). This is especially true for tickets that have several comments back and forth between the agent and the customer.
View comment · Posted Apr 26, 2022 · J P
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