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Matt Zdonczik

Joined Mar 30, 2023

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Last activity Jul 11, 2024

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Latest activity by Matt Zdonczik

Matt Zdonczik created a post,

Post Developer - Zendesk APIs

I have a problem where I am trying to add an end user to an org that is new for that user based on a tag that appears on a ticket.

 

I have all of logic working to a degree from a webhook and then using a zendesk trigger to finish the job, but the problem I am having is that when I run this, it removes the end user from any org they were a member of and then adds the one I wanted to add.

 

I need to change this so that the user does not lose previous orgs but gains a new one.

 

Thoughts? I have tried PUT, PATCH, and POST but all 3 give the same reseult

Posted May 17, 2024 · Matt Zdonczik

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Matt Zdonczik commented,

Community comment Feedback - Apps and integrations (Platform)

Hi @...,

In our current scenario, we need to add 5 fields for 2 specific issue types and then 4 fields for another. This then needs to be done on an ever growing list of projects.

The amount of projects at the moment is approximately 200

View comment · Posted May 22, 2023 · Matt Zdonczik

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Matt Zdonczik created a post,

Post Feedback - Apps and integrations (Platform)

We have hit a point where we can no longer decide what fields show on the create screen in Zendesk when creating a ticket for Jira. We need the ability to add more fields on that create screen

Posted May 16, 2023 · Matt Zdonczik

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