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Amy M

Joined Mar 13, 2024

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Last activity Jan 23, 2025

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ACTIVITY OVERVIEW

Latest activity by Amy M

Amy M commented,

CommentHow to manage the help center

Is there any update on a better way to export a article or even print it in a clean manner? 

View comment · Posted Jan 23, 2025 · Amy M

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Amy M commented,

Community comment Feedback - Help Center (Guide)

Agree, this would improve efficiency and also allow more people to help create content !

View comment · Posted Dec 10, 2024 · Amy M

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Amy M created a post,

PostZendesk EAP - Article Multiplacement

I know it was one of the quirks mentioned as  part of the EAP. Is there a fix that will be coming for to limit how many times it shows up in search? Showing duplicate results of the same article is not a great user experience. 

Posted Nov 06, 2024 · Amy M

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Amy M commented,

Community commentZendesk EAP - Article Multiplacement

Katarzyna Karpinska can you clarify if we need to edit the article in multiple places? 

Do the multiple URLs all link to the same content? 

View comment · Posted Nov 06, 2024 · Amy M

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Amy M commented,

Community commentZendesk EAP - Article Multiplacement

Katarzyna Karpinska can you clarify if we need to edit the article in multiple places? 

Do the multiple URLs all link to the same content? 

View comment · Posted Nov 06, 2024 · Amy M

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Amy M commented,

Community commentZendesk EAP - New Article Editor in Guide

Can't “UNDO” like I could before after adding in html code that then automatically gets grouped into the HTML code block.

View comment · Posted Oct 31, 2024 · Amy M

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Amy M created a post,

PostZendesk EAP - New Article Editor in Guide

When I copy and paste code from chatgpt into new editor, it automatically connects everything in my existing article to be part of a complex html block and then i can't effectively edit anything!! I only inserted code for the “related resources” section but then everything got clumped together. This is extremely burdensome. 

Posted Oct 31, 2024 · Amy M

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Amy M commented,

Community commentZendesk EAP - New Article Editor in Guide

Would love tables to not be considered complex HTML. I need to be able to edit my original tables in text format easily. The new editor made this extra complicated! 

View comment · Posted Oct 31, 2024 · Amy M

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Amy M commented,

Community comment Feedback - Help Center (Guide)

Would love to be able to export as PDF and documents. I wish we could export articles in the format that we have in zendesk. the fact that images don't copy well into google docs is so frustrating when we need to collaborate on edits with other users.

 

Also really need to be able to easily download articles to keep copies or share easily. 

 

Also wish we could import zip files or multiple PDFs/documents into guide - especially because we can't replicate the sandbox for guides. 

View comment · Posted Oct 09, 2024 · Amy M

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Amy M commented,

Community comment Feedback - Help Center (Guide)

Agree this is a much needed feature. 

View comment · Posted Aug 08, 2024 · Amy M

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