Ulugbek M.
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Total activity8
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Last activity
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Activity overview
Latest activity by Ulugbek M.-
Ulugbek M. commented,
Thank you.
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Ulugbek M. created a post,
First reply time tracking
Good day. I have a question. The situation is like this. an end-user creates a ticket, Agent 1 replies within 25 seconds (so FRT goes to Agent 1) Agent 1 puts the ticket to 'On-hold' status Ag...
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Ulugbek M. commented,
Eric Nelson, Sure, thank you.
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Ulugbek M. created a post,
Android SDK (Messaging included)
Sometimes we get 'Android User e18efebe087ffbd5e93b6042' in a messaging ticket created by a customer. Any advice?
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Ulugbek M. commented,
Good day. Is Zendesk planning to separate message status as a stand alone attribute for messaging? It seems to be more convenient to find a workaround or the best solution by using that kind of at...