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Corrina Allen

Joined Mar 07, 2024

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Last activity Mar 07, 2024

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Corrina Allen commented,

CommentTicket automation and collaboration

I was just wondering if we use side conversations, does the request (client) see what we are writing? Or get notified everytime we make a side comment. 

This sounds like a great feature to keep the conversations we have about a ticket in slack post to the zendesk ticket. 

I want to be 100% sure before proceeding that our clientele doesn't see our internal conversations. 

View comment · Posted Mar 07, 2024 · Corrina Allen

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