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Corrina Allen
Joined Mar 07, 2024
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Last activity Mar 07, 2024
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Latest activity by Corrina Allen
Corrina Allen commented,
CommentTicket automation and collaboration
I was just wondering if we use side conversations, does the request (client) see what we are writing? Or get notified everytime we make a side comment.
This sounds like a great feature to keep the conversations we have about a ticket in slack post to the zendesk ticket.
I want to be 100% sure before proceeding that our clientele doesn't see our internal conversations.
View comment · Posted Mar 07, 2024 · Corrina Allen
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