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Michelle Nibbe

Joined Aug 22, 2022

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Last activity Sep 01, 2022

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ACTIVITY OVERVIEW

Latest activity by Michelle Nibbe

Michelle Nibbe commented,

CommentRouting

Is chat used in Omnichannel?

 

View comment · Posted Sep 01, 2022 · Michelle Nibbe

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Michelle Nibbe commented,

CommentRouting

So we cannot use this if we don't have messaging enabled?  We don't use it.  We take tickets from clinics and have to stick to strict guidelines regarding PII and HIPAA.

There is not a spot to enable messaging anyways.  I've followed the directions and there is no box to enable.

View comment · Posted Sep 01, 2022 · Michelle Nibbe

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Michelle Nibbe commented,

CommentRouting

Still don't see Omnichannel under objects and rules.  We have Agent Workspace enabled, and I don't think we have a chat subscription.

View comment · Posted Sep 01, 2022 · Michelle Nibbe

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Michelle Nibbe commented,

CommentRouting

No, we do not use messaging.

View comment · Posted Aug 23, 2022 · Michelle Nibbe

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Michelle Nibbe commented,

CommentRouting

I just verified, we  do have Agent Workspace turned on.  Still don't see OmniChannel.

View comment · Posted Aug 23, 2022 · Michelle Nibbe

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Michelle Nibbe commented,

CommentRouting

Still don't see this under Objects and Rules.  Do we need to install from the Marketplace?  Can't find it there either.

View comment · Posted Aug 22, 2022 · Michelle Nibbe

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