Michelle Nibbe
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Last activity
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Recent activity by Michelle Nibbe-
Is chat used in Omnichannel?
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So we cannot use this if we don't have messaging enabled? We don't use it. We take tickets from clinics and have to stick to strict guidelines regarding PII and HIPAA. There is not a spot to enab...
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Still don't see Omnichannel under objects and rules. We have Agent Workspace enabled, and I don't think we have a chat subscription.
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No, we do not use messaging.
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I just verified, we do have Agent Workspace turned on. Still don't see OmniChannel.
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Still don't see this under Objects and Rules. Do we need to install from the Marketplace? Can't find it there either.