Tom Erik Skjønsberg
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Total activity42
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Last activity
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Activity overview
Latest activity by Tom Erik Skjønsberg-
Tom Erik Skjønsberg commented,
John Costello Karen Hynes We are closing up on year 3 since the initial request, and with that also getting close to the end of Q4 which was the latest promised release for this functionality. I am...
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Tom Erik Skjønsberg commented,
CJ In other threads Karen has indicated that they broke the promise to skip EAP, but just like every other time the release date has been moved, they are totally on track for a Q4 release now.
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Tom Erik Skjønsberg commented,
Karen Hynes When did the status reporting get put back on EAP? At the end of May this year you wrote: We have removed the requirement for EAP for this dataset and as a result, we will be moving st...
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Tom Erik Skjønsberg commented,
Never mind I guess. I see the answer now in another thread. Thank you for the "update", confirming what I'm sure most of us already knew. Zendesk doesn't seem to have any sort of plan to actually r...
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Tom Erik Skjønsberg commented,
Karen Hynes John Costello We are now getting in to the last month of Q3, and it seems that the promised "on tack to be released in Q2" which then became "we will be moving straight to GA at the sta...
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Tom Erik Skjønsberg commented,
Hi Walter Bellante Bookmarks: If these disappear, then so do I as a Zendesk Explore user. There are no ifs or buts about that one. Zendesk has been telling us since the introduction of Explore to u...
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Tom Erik Skjønsberg commented,
I am with CJ on this one. Removing bookmarks would mean we stop using Explore and most probably Zendesk alltogether. Removing another basic functionality, and with this one that Zendesk themselves ...
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Tom Erik Skjønsberg commented,
What exactly am I supposed to try? Clicking "Try it now" creates a new dashboard which I can't do anything with. Clicking New dashboard just opens the regular dashboard builder. Trying to look at ...
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Tom Erik Skjønsberg created a post,
Attachment link in Explore report
I am looking for a way to pull out the attachment link to include in ticket reports from Support. If anyone has a way to do this it would be highly appreciated. What I am looking for is to include ...
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Tom Erik Skjønsberg commented,
Mark Kindy The ability to sort by the most useful parameters is exactly what they are removing. From the update: We will be removing the ability to sort tickets on user profile pages by Subject, R...