Tom Erik Skjønsberg
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Total activity54
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Last activity
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Activity overview
Latest activity by Tom Erik Skjønsberg-
Tom Erik Skjønsberg commented,
John Costello Would the product managers be more inclined to actually answer questions and concerns at this roundtable than you all have been in these threads regarding what we would like to see im...
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Tom Erik Skjønsberg commented,
Barry O'Connell I'm in the same boat. Instead of presenting a proposal for upgrading our Zendesk account it will be a presentation of which products that are available as alternatives. After avoidi...
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Tom Erik Skjønsberg commented,
Anastasia Kachanova We are now looking at some of the alternatives. Several offer easy data migration and can be just as easily integrated with the rest of our systems. I have been looking in to ma...
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Tom Erik Skjønsberg commented,
Karen Hynes I am sorry, but what? The data is available through bothersome workarounds. It used to be available until we were all forced over to Explore. So what challenges do you guys have that ma...
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Tom Erik Skjønsberg commented,
Lou I don't think there are words to describe the disappointment in seeing you say that it is not on any roadmap, considering 2 separate product managers have been promising that this is definitely...
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Tom Erik Skjønsberg commented,
CJ Johnson Considering how both Karen and John have gone completely quiet after giving misleading information about this topic several times, I think it's safe to assume that Zendesk never had any ...
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Tom Erik Skjønsberg commented,
John Costello Karen Hynes We are closing up on year 3 since the initial request, and with that also getting close to the end of Q4 which was the latest promised release for this functionality. I am...
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Tom Erik Skjønsberg commented,
CJ Johnson In other threads Karen has indicated that they broke the promise to skip EAP, but just like every other time the release date has been moved, they are totally on track for a Q4 release now.
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Tom Erik Skjønsberg commented,
Karen Hynes When did the status reporting get put back on EAP? At the end of May this year you wrote: We have removed the requirement for EAP for this dataset and as a result, we will be moving st...
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Tom Erik Skjønsberg commented,
Never mind I guess. I see the answer now in another thread. Thank you for the "update", confirming what I'm sure most of us already knew. Zendesk doesn't seem to have any sort of plan to actually r...