Gabriel Rubia

1. Community
2. Zendesk Suite Q&A
3. Can I use a webhook and trigger to get data from the backend?

Hello Ron McClung, we developed an automated solution for that. You can get data from any backend with a public API and import the details you want into the ticket. The information can be placed as...

• View comment
• Gabriel Rubia
• Created September 22, 2022 14:01
• 0 votes

1. Community
2. Feedback - Sales CRM (Sell)
3. Contacts don't sync between Sell and Support

We have an automated solution for that. It fetches the data from Sell and displays it in the ticket in Support. It allows further automation like changing the ticket priority based on the last cont...

• View comment
• Gabriel Rubia
• Created September 22, 2022 11:38
• 1 vote

1. Community
2. Feedback - Platform: Apps & Integrations
3. Dyanmic Salesforce Fields on Ticket Forms/Organizations/Lookups

Hello Bobby Koch, do you need to just display the opportunities available or already select one?We have a solution that lookup data in Salesforce or any other third-party system and sync it in the ...

• View comment
• Gabriel Rubia
• Created September 21, 2022 14:13
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Auto Populate Ticket Form with Lookup Fields without having to submit

Hello Zack McCarty, we have an app on the marketplace that can automatically change the organization and/or the ticket requester. https://www.zendesk.com/marketplace/apps/support/810637/ticket-pars...

• View comment
• Gabriel Rubia
• Created September 21, 2022 11:47
• 0 votes

1. Community
2. Zendesk APIs
3. Possible to automatically export data from within the body of a ticket?

Hi Zachary,   you can fetch information directly from the ticket into custom fields or add tags through patterns in the message. You can set up the trigger to look for only new tickets or every tim...

• View comment
• Gabriel Rubia
• Created May 23, 2022 13:16
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Converting email information to ticket

Yes, this is possible using regular expressions. The result is then automatically updated in the custom fields. It's also possible to create tags according to your needs.  Check out this app in the...

• View comment
• Gabriel Rubia
• Created May 23, 2022 09:43
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Auto-populate Text User Field from message content

Hi Shweta, you can extract the information using regular expressions and add it to a custom_field and include tags. Please check out the Zendesk Marketplace: https://www.zendesk.com/marketplace/app...

• View comment
• Gabriel Rubia
• Edited May 23, 2022 13:56
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Extract Email Body

Hi Nobuhiro, you can automatically extract the information from emails and add them into custom fields through regular expressions. It's also possible to add tags or combine both. Please check the ...

• View comment
• Gabriel Rubia
• Created May 23, 2022 08:06
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Parse external ID from mail subject or body

Hello Pawel, on the Zendesk Market Place, you can find this Ticket Parser: https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/ It will solve problems 1 and 3. You can us...

• View comment
• Gabriel Rubia
• Created May 23, 2022 07:35
• 3 votes