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Kristian Tungland
Joined May 05, 2022
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Last activity Jul 06, 2023
I work as a System Improvement Specialist in Easee!
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Latest activity by Kristian Tungland
Kristian Tungland commented,
I belive the introduction to Contextual Workspaces is a bit misleading. Thinking about what you, Hervin, said in December 23, 2021 - the text in the intro is not correct:
"With contextual workspaces, agents only see the macros and forms they need for the ticket they’re solving."
From this I believed that setting a contextual workspace with a selected ticket form, would lead to the agents "only seeing that form", like the text says.
Sadly, that wasn't the case.
View comment · Edited Jul 05, 2023 · Kristian Tungland
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Kristian Tungland commented,
Would love to have a feature like this! This should be available. We have the same issue with release notes and updates not needed to be shown in the search results.
View comment · Posted Jun 05, 2023 · Kristian Tungland
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Kristian Tungland commented,
Thank for letting me know of the workaround, Daniël Nieuwendijk!
View comment · Posted May 09, 2023 · Kristian Tungland
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Kristian Tungland created a post,
When is automations going to be updated to the "new GUI" that triggers have? By this I am mainly talking about the lack of "type to search" function when choosing/finding what conditions you want to apply. We have a lot of ticket fields, and it's very hard to find them when you have no ability to search in the list (browser search does not work either).
Posted May 08, 2023 · Kristian Tungland
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Kristian Tungland commented,
Andrew Chu - did you figure out the answer to your question?
And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's say that a trigger changes the language of a French speaking end-user to "English", only because of a condition you set (that can never be 100% correct). Later that end-user contacts support to change language back to French --> The next time this end-user submit's a ticket the same way, it would only change the language back to English. There's a vicious circle for ya... Zendesk: Any suggestions?
View comment · Posted Jan 10, 2023 · Kristian Tungland
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Kristian Tungland commented,
Have anyone figured out how to get the suggestion list to show and suggest articles?
Martin Sachs or William Grote?
View comment · Posted Aug 31, 2022 · Kristian Tungland
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Kristian Tungland commented,
I agree! Have tried to find a way to do this - but it is not possible. It's either manual work for admin (updating trigger with the specific agent who does not want it) or agent (filter email).
View comment · Posted May 31, 2022 · Kristian Tungland
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Kristian Tungland commented,
I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tiresome to find the correct dynamic content when you need to make an update or have a look at it. There are also no URL to a dynamic content, so you can't add a specific URL to a DC in another system.
View comment · Edited Jun 08, 2022 · Kristian Tungland
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