Kristian Tungland
I work as a System Improvement Specialist in Easee!
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Last activity
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Activity overview
Latest activity by Kristian Tungland-
Kristian Tungland commented,
Andrew Chu - did you figure out the answer to your question? And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's ...
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Kristian Tungland commented,
Have anyone figured out how to get the suggestion list to show and suggest articles? Martin Sachs or William Grote?
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Kristian Tungland commented,
I agree! Have tried to find a way to do this - but it is not possible. It's either manual work for admin (updating trigger with the specific agent who does not want it) or agent (filter email).
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Kristian Tungland commented,
I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tireso...