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Eric

Joined Jan 05, 2023

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Last activity Dec 14, 2023

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Eric commented,

CommentWeb Widget documentation

window.zE('messenger', 'loginUser', function (callback) {

callback(token);

})
 
when a user clicks to open the chat for the first time, it creates a ticket for them even when no message was sent on their end. why is this? 

View comment · Posted Dec 14, 2023 · Eric

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Eric created a post,

Post Q&A - Chat, messaging, and widgets

I added the messaging web widget to my app and login users if they are authenticated:

window.zE('messenger', 'loginUser', function (callback) {
callback(token);
})
 
when the user clicks to open the chat for the first time, it creates a ticket for them even when no message was sent on their end. why is this? 
 

Posted Dec 14, 2023 · Eric

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Eric commented,

CommentWeb Widget documentation

Anyone else getting a random name (ex. Visitor 66340348) for the user even though a name is in the token? The name seems to be received on Zendesk's end since the chat has a message saying "Changed their display name to ...", but the name is not actually changed. 

View comment · Posted Jan 06, 2023 · Eric

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