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Moises Mora Viney's Avatar

Moises Mora Viney

Joined Feb 15, 2024

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Last activity Nov 01, 2024

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Latest activity by Moises Mora Viney

Moises Mora Viney commented,

CommentSetting up workforce management (WFM add-on)

Hello
I have encountered what I think is a problem with this part of the tool. 
In our account we have several teams that perform very different general tasks between them so we need to segment and separate them by teams.
The drawback I am encountering is that with the use of the URL tracker other teams get tasks that are not assigned to them in the general tasks section.
For example: L's team has the Monitoring task assigned to it. But when entering any of those URLs assigned to the task, any of the other teams will see that task in the agent activity even if they have not been assigned to it.
Is this a problem or is this how the tool works?
Thank you very much for the answer

 

View comment · Posted Nov 01, 2024 · Moises Mora Viney

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Moises Mora Viney commented,

CommentConfiguración de la gestión de personal (complemento WFM)

Hola!

Me pueden brindar la configuración de la automatización default que viene en el Workforce management que hace que el agente se desconecte cuando pase un tiempo sin actividad?

También me pueden recomendar como configurar una automatización para corregir el tiempo si al agente se le olvida hacer el clock out por el día?

Muchas gracias!

View comment · Posted Aug 16, 2024 · Moises Mora Viney

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Moises Mora Viney commented,

CommentConfiguración de la gestión de personal (complemento WFM)

Hola! 
Quisiera saber cual es la configuración de la automatización que viene por default en WFM.

También me pueden recomendar como configurar una automatización para corregir el tiempo si al agente se le olvida hacer el clock out por el día?

Muchas gracias!

View comment · Posted Aug 16, 2024 · Moises Mora Viney

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