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Taryn

Joined May 26, 2022

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Last activity Dec 16, 2024

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ACTIVITY OVERVIEW

Latest activity by Taryn

Taryn commented,

CommentTicket basics

Hi there! My question is similar to Collins comment, wondering if any of the features/side panel info is customizable. We use CSAT to improve the overall process, not to measure the agents performance. This information being posted at the individual level is a step back and may cause unintended consequences. I'd like to know if any of these features can be/will be customizable? Also is it required to move over to Agent Home now?

View comment · Posted Aug 29, 2024 · Taryn

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Taryn commented,

CommentBusiness rules

Hello!

Each trigger has the ability to show how many tickets were affected by the conditions and actions. Is there a way I can view/search which tickets had that trigger action apply? For example in the attachment, can I view the 5933 tickets in a list somewhere?

View comment · Posted May 26, 2022 · Taryn

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