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Taryn
Joined May 26, 2022
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Last activity Dec 16, 2024
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Latest activity by Taryn
Taryn commented,
Hi there! My question is similar to Collins comment, wondering if any of the features/side panel info is customizable. We use CSAT to improve the overall process, not to measure the agents performance. This information being posted at the individual level is a step back and may cause unintended consequences. I'd like to know if any of these features can be/will be customizable? Also is it required to move over to Agent Home now?
View comment · Posted Aug 29, 2024 · Taryn
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Taryn commented,
Hello!
Each trigger has the ability to show how many tickets were affected by the conditions and actions. Is there a way I can view/search which tickets had that trigger action apply? For example in the attachment, can I view the 5933 tickets in a list somewhere?
View comment · Posted May 26, 2022 · Taryn
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