Brighton
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Total activity34
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Last activity
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Activity overview
Latest activity by Brighton-
Brighton created a post,
Android keyboard covering text entry in mobile SDK chat
Users are unable to see what they typing in MobileSDK chat widget in android. How do I fix this?
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Brighton commented,
If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?Id li...
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Brighton commented,
If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?Id li...
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Brighton created a post,
Flowbuilder not putting form answers in ticket for agent
Hello! We just launched our first flowbuilder and the first response is set to have the member input their name and email...but that form input is not being sent to the agent who gets assigned the ...
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Brighton commented,
Is there a way within messaging to automatically respond to new chats that there may be a delay in response during business hours due to higher than normal volume when all online agent are at capac...
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Brighton commented,
Hi Barry, Yes they have the tag, group and priority assigned.
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Brighton commented,
Hi! We have enabled omnichannel routing and it has been working. However recently I have noticed that when my agents use the OOO app and have all their tickets placed back into the queue, omnichann...
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Brighton commented,
I am using custom agent statuses and I have noticed when my agents use "lunch" for example, the idle timeout will change it from lunch to offline. Is there a way to apply idle timeout to JUST "avai...
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Brighton created a post,
Real time Support volume report
I am trying to created a dashboard to share with internal teams that will easily show our current oldest unassigned ticket. So our teams can see where we are on response times. I am not having any...