David Registro

Thanks Lou I'll give it a go later. I just spent an hour trying to build the activity heat map and it was a terrible experience.. I need a break lol.

I'll circle back once I've given this one a go. 

Thanks for the quick response Chandra Robrock

At first I thought.. wow it's working, but then I realised the data was wrong (I don't have any agents updating tickets on the weekend)

I think the problem here is that I'm unable to map a day of the week by calendar, instead it's showing day updated, and it's aggregating all Mondays etc..

Here is how I've set up the report:

Am I missing something? 

Lou I'm unsure how your query is built, are you just showing agents owned tickets and then showing the update date?If so that could be ok for manual checking, but I don't see how that differs from looking at a specific agent profile, and also unsure how you can look at it via a whole group as you're looking at via the ticket level. Sorry if I've misunderstood.

I came from a different reporting solution which allowed me to show agent comment activity over a work day. 

It looked something like this:

This was crucial for monitoring agent performance remotely. Now that I'm using Zendesk, I cannot seem to find a way to do this using Explore.

Am I missing something?

Sorry if this was a silly question.