Ty Bailey

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to update Skills from macros or triggers

My staff set a topic set post ticket creation, that is the item I would like to use skill routing for in order to bring in SME for collaboration.  The biggest issue is I cannot seem to set skills f...

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• Ty Bailey
• Created December 12, 2022 23:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to update Skills from macros or triggers

Can they be changed mid ticket? Will routing update?

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• Ty Bailey
• Created December 12, 2022 19:37
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to update Skills from macros or triggers

Sal, I assume you are doing so though use of a monitoring service on ticket update? Duplicating the trigger functionality externally is possible but really too much to ask for something that should...

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• Ty Bailey
• Created December 12, 2022 15:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to update Skills from macros or triggers

What is the latest here? Currently skills appear to be limited to sorting products or languages, not for setting actual skills. I need a means of setting who should get a ticket AFTER basic triage ...

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• Ty Bailey
• Created June 03, 2022 16:45
• 1 vote