Fiona
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Total activity56
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Last activity
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Member since
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Following0 users
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Votes12
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Subscriptions18
Activity overview
Latest activity by Fiona-
Fiona commented,
Hi I'm confused - if it's advanced AI, can it just read the question the customer has written in the web widget and look in the Knowledge Base and give the answer? As opposed to having to create an...
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Fiona commented,
What do I need to do to exclude mobile users? Visitor platform > does not contain > ios Visitor platform > does not contain > android That doesn't seem to work... what should I be doing? Thanks
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Fiona commented,
The reporting is very bare bones at the moment - we don't know common paths people are taking through the "answer" and what people are typing in or clicking on throughout the interaction. When is m...
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Fiona commented,
We have been using this for a couple of weeks but have noticed that if someone sends us an attachment (or photo), it doesn't show in Zendesk - only the message does. Is this right? It's a bit annoy...
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Fiona commented,
This would be useful. I also voted and added a comment to "Ability to merge branches of an answer" which sounds like a similar request but doesn't exactly match. That other one is now closed for co...
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Fiona commented,
This has been coming up as feedback from my team too. Multiple times they've sent "Hi [name]" as an email because they hit enter and didn't realize the mode had defaulted back to messaging. Once a ...
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Fiona commented,
This has been coming up as feedback from my team too. Multiple times they've sent "Hi [name]" as an email because they hit enter and didn't realize the mode had defaulted back to messaging. Once a ...
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Fiona commented,
Agreed! The flow becomes very unwieldy with all the duplicated branches. Makes it hard to manage and maintain consistency.
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Fiona commented,
Moving to Messaging, how can we see how many online visitors we currently have? That was also useful to know. Thanks! Fiona
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Fiona commented,
Hi Is it expected behaviour that the "Show help center articles" step, when the user clicks on "View article" this opens a new tab with the article and the bot opens and the conversation so far doe...