Fiona
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Total activity26
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Last activity
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Activity overview
Latest activity by Fiona-
Fiona commented,
Hi Viktor Osetrov No, sorry, I'm not referring to the web widget. I'm referring to a web page that has the Contact Us form (create new ticket form) embedded onto it. I'm aware that the widget would...
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Fiona created a post,
Flow Builder UI improvements
I would like to: - be able to merge branches of an answer (e.g. not have to duplicate the same information on two separate branches) - be able to delete a step in an answer without it affecting the...
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Fiona commented,
Hi I'm building a flow where there's three options for the customer to click on. I'd like two of the options to lead to the same path. E.g. you click "yes", you follow steps after that, you click "...
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Fiona commented,
Thanks!
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Fiona commented,
Jarrad Richards I also thought about that but actually only two of his tickets are not archived (he has total 14 tickets). The context panel shows the correct number (2) but the Activity tab shows ...
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Fiona commented,
Not sure if this is a bug or expected behaviour but looking at the Activity tab for a customer who has tickets going back to 2019, only as far back as May 2022 is shown and you can't scroll further...
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Fiona commented,
It's hard to understand the full implications of switching over. If we do so, then decide it's not for us, is it easy to undo everything and go back to the previous Agent Workspace?
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Fiona commented,
I wasn't able to find the answer but, if we're currently using the web widget with live chat/zendesk enterprise and we want to switch to messaging, will the widget automatically switch over or do w...
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Fiona commented,
Not sure where else to post this but I'm thinking of switching to Messaging and wondering how that works with our Contact Us page. We have the embedded form on a page on our website which submits a...
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Fiona commented,
Hi! I'm considering switching over to Messaging but trying to understand all the implications first. I'm unsure what the below means and I couldn't find any reference to it when doing a search of ...