Fiona
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Total activity19
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes3
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Subscriptions7
Activity overview
Latest activity by Fiona-
Fiona commented,
Thanks!
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Fiona commented,
Jarrad Richards I also thought about that but actually only two of his tickets are not archived (he has total 14 tickets). The context panel shows the correct number (2) but the Activity tab shows ...
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Fiona commented,
Not sure if this is a bug or expected behaviour but looking at the Activity tab for a customer who has tickets going back to 2019, only as far back as May 2022 is shown and you can't scroll further...
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Fiona commented,
It's hard to understand the full implications of switching over. If we do so, then decide it's not for us, is it easy to undo everything and go back to the previous Agent Workspace?
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Fiona commented,
I wasn't able to find the answer but, if we're currently using the web widget with live chat/zendesk enterprise and we want to switch to messaging, will the widget automatically switch over or do w...
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Fiona commented,
Not sure where else to post this but I'm thinking of switching to Messaging and wondering how that works with our Contact Us page. We have the embedded form on a page on our website which submits a...
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Fiona commented,
Hi! I'm considering switching over to Messaging but trying to understand all the implications first. I'm unsure what the below means and I couldn't find any reference to it when doing a search of ...
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Fiona commented,
Just adding my vote here - we work some holidays with reduced hours (e.g. 9-5 as opposed to our regular 7-7) so this would be great so that we are not having to choose between being penalised in ou...
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Fiona commented,
Hi Just reading the comments about instagram coming through as a chat... We have Agent Workspace set up and our Facebook page linked. We handle Facebook PMs through Agent Workspace and they curren...