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Gizelle Butler's Avatar

Gizelle Butler

Joined Sep 30, 2022

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Last activity Feb 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Gizelle Butler

Gizelle Butler commented,

Community comment Feedback - Ticketing system (Support)

Is Required MFA for end users on the roadmap for this year?

View comment · Posted Feb 12, 2024 · Gizelle Butler

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Gizelle Butler commented,

CommentDeveloper updates

The API documentation reference here advises not to use in production environment?  What is recommened for role-based access controls for production?

View comment · Posted Feb 01, 2024 · Gizelle Butler

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Gizelle Butler commented,

Community comment Feedback - Apps and integrations (Platform)

The alphabetical sorting of the End Users seems to not be working properly either.  If I search for an end user by their name the result end user is returned.  If I use the Name sort and navigate to the second page where the "B" names appear it does not display however if I type in the search field to locate the end user it returns? 

View comment · Posted Jun 16, 2023 · Gizelle Butler

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Gizelle Butler commented,

Community comment Feedback - Ticketing system (Support)

I agree at present the only option I see is to Inactivate a custom ticket status.  Which unfortunately any trigger or automation using that inactive custom ticket status.  In addition once you inactivate the custom ticket status, it still shows up in the dropdown list for ticket status when editing an existing trigger even though no tickets exists in the instance with that inactive custom ticket status.

View comment · Posted Jun 12, 2023 · Gizelle Butler

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Gizelle Butler commented,

CommentMore integrations

Very interested in the alert notifications as well!  Is there something in the API Docs that advises how we get a cron job established until this feature is available to configure in the UI?  Checking this daily for the Salesforce Integration errors is too laborsome.

View comment · Posted May 24, 2023 · Gizelle Butler

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Gizelle Butler commented,

CommentAnnouncements

We are also looking for the roadmap to have Custom Ticket Status (CTS) available for this feature since many clients during our testing have requested better sorting and filtering options.

 

View comment · Posted May 22, 2023 · Gizelle Butler

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Gizelle Butler commented,

Community comment Feedback - Ticketing system (Support)

We are also interested in the option to place a banner on the home page to establish distinction between the environments.

Thanks,

Gizelle

View comment · Posted Oct 31, 2022 · Gizelle Butler

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