Gizelle Butler

1. Community
2. Feedback - Platform: Apps & Integrations
3. Super Admin app - official feature request thread

The alphabetical sorting of the End Users seems to not be working properly either.  If I search for an end user by their name the result end user is returned.  If I use the Name sort and navigate t...

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• Gizelle Butler
• Created June 16, 2023 13:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Custom Ticket Status

I agree at present the only option I see is to Inactivate a custom ticket status.  Which unfortunately any trigger or automation using that inactive custom ticket status.  In addition once you inac...

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• Gizelle Butler
• Created June 12, 2023 15:01
• 1 vote

1. Apps and integrations
2. ...
3. More integrations
4. Viewing the integration log

Very interested in the alert notifications as well!  Is there something in the API Docs that advises how we get a cron job established until this feature is available to configure in the UI?  Check...

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• Gizelle Butler
• Created May 24, 2023 20:17
• 0 votes

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

We are also looking for the roadmap to have Custom Ticket Status (CTS) available for this feature since many clients during our testing have requested better sorting and filtering options.  

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• Gizelle Butler
• Created May 22, 2023 17:27
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Change colors/banner of SandBox account.

We are also interested in the option to place a banner on the home page to establish distinction between the environments. Thanks, Gizelle

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• Gizelle Butler
• Created October 31, 2022 19:58
• 0 votes