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Kimberly Fernandez
Joined Aug 31, 2022
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Last activity Nov 15, 2023
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Latest activity by Kimberly Fernandez
Kimberly Fernandez commented,
Hello,
Can I make a follow-up question for a bad rating required? If so, how?
Thank you,
View comment · Posted Nov 15, 2023 · Kimberly Fernandez
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Kimberly Fernandez commented,
What is the solution to stopping the spam requestor from <#>@qq.com? I am getting the same from the web form. I added @qq.com to the blocklist and the emails are still coming through. Is this a bug on the blocklist feature?
View comment · Posted Oct 09, 2023 · Kimberly Fernandez
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Kimberly Fernandez commented,
Hello,
Can I mark a standard field with a default - For the priority standard field, I would like to default to Normal when an end-user is completing a web-form ticket request - How can I default the value Normal on the request form?
View comment · Posted Sep 16, 2022 · Kimberly Fernandez
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Kimberly Fernandez commented,
Can you rename the generated URL in the sandbox?
View comment · Posted Sep 13, 2022 · Kimberly Fernandez
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Kimberly Fernandez created a post,
Requesting additional placeholder for triggers
We have several request types that we would like to add to the Actions section of a trigger
- Email User
- Email Body
We have created several ticket forms (request types) and would like to add the form name to the email subject and email body so the light agent can see the form name in the email.
Posted Aug 31, 2022 · Kimberly Fernandez
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