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Kimberly Fernandez

Joined Aug 31, 2022

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Last activity Nov 15, 2023

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ACTIVITY OVERVIEW

Latest activity by Kimberly Fernandez

Kimberly Fernandez commented,

CommentMeasuring success

Hello,

Can I make a follow-up question for a bad rating required? If so, how?

Thank you,

 

 

View comment · Posted Nov 15, 2023 · Kimberly Fernandez

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Kimberly Fernandez commented,

CommentGlobal security and user access

What is the solution to stopping the spam requestor from <#>@qq.com?  I am getting the same from the web form. I added @qq.com to the blocklist and the emails are still coming through. Is this a bug on the blocklist feature?

View comment · Posted Oct 09, 2023 · Kimberly Fernandez

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Kimberly Fernandez commented,

CommentTicket customization

Hello,

Can I mark a standard field with a default - For the priority standard field, I would like to default to  Normal when an end-user is completing a web-form ticket request - How can I default the value Normal on the request form? 

View comment · Posted Sep 16, 2022 · Kimberly Fernandez

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Kimberly Fernandez commented,

CommentAccounts and billing

Can you rename the generated URL in the sandbox?

 

View comment · Posted Sep 13, 2022 · Kimberly Fernandez

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Kimberly Fernandez created a post,

Post Feedback - Ticketing system (Support)

Requesting additional placeholder for triggers

We have several request types that we would like to add to the Actions section of a trigger

  • Email User 
  • Email Body

We have created several ticket forms (request types) and would like to add the form name to the email subject and email body so the light agent can see the form name in the email.

 

 

Posted Aug 31, 2022 · Kimberly Fernandez

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