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Albert Alvarez
Joined Jun 14, 2022
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Last activity Dec 15, 2022
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Latest activity by Albert Alvarez
Albert Alvarez commented,
This post has been open for years, and Zendesk clearly shows how much they listen to customers. The option is clear to me.
View comment · Posted Dec 15, 2022 · Albert Alvarez
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Albert Alvarez commented,
There is any way to show the customer's Organization name or requester email when a case comes in?
View comment · Posted Nov 08, 2022 · Albert Alvarez
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Albert Alvarez commented,
could we at least have the option to rename it? meaning when Jira is created from ZD, the label could be called ZD_created or anything else?
View comment · Posted Jun 28, 2022 · Albert Alvarez
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Albert Alvarez commented,
Do we have any guidance on when this will be possible? I am new to ZD coming from a company that was using SFDC, and this limitation really surprised me. In support, case housekeeping is usually a post-case resolution effort, as the focus of the support engineer is to fix the issue, and later update the case. Is there any technical justification/reason for not having this?
Thanks
View comment · Posted Jun 14, 2022 · Albert Alvarez
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