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Albert Alvarez

Joined Jun 14, 2022

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Last activity Dec 15, 2022

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ACTIVITY OVERVIEW

Latest activity by Albert Alvarez

Albert Alvarez commented,

Community comment Feedback - Ticketing system (Support)

This post has been open for years, and Zendesk clearly shows how much they listen to customers. The option is clear to me.  

View comment · Posted Dec 15, 2022 · Albert Alvarez

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Albert Alvarez commented,

CommentSlack integration

There is any way to show the customer's Organization  name or requester email when a case comes in? 

View comment · Posted Nov 08, 2022 · Albert Alvarez

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Albert Alvarez commented,

Community comment Q&A - Apps and integrations

could we at least have the option to rename it? meaning when Jira is created from ZD, the label could be called ZD_created or anything else?

View comment · Posted Jun 28, 2022 · Albert Alvarez

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Albert Alvarez commented,

Community comment Feedback - Ticketing system (Support)

Do we have any guidance on when this will be possible? I am new to ZD coming from a company that was using SFDC, and this limitation really surprised me.  In support, case housekeeping is usually a post-case resolution effort, as the focus of the support engineer is to fix the issue, and later update the case.  Is there any technical justification/reason for not having this?

 

Thanks 

View comment · Posted Jun 14, 2022 · Albert Alvarez

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