Albert Alvarez

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

This post has been open for years, and Zendesk clearly shows how much they listen to customers. The option is clear to me.  

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• Albert Alvarez
• Created December 15, 2022 17:52
• 6 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

There is any way to show the customer's Organization  name or requester email when a case comes in? 

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• Albert Alvarez
• Created November 08, 2022 15:05
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. JIRA Label automatically populated

could we at least have the option to rename it? meaning when Jira is created from ZD, the label could be called ZD_created or anything else?

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• Albert Alvarez
• Created June 28, 2022 19:28
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Do we have any guidance on when this will be possible? I am new to ZD coming from a company that was using SFDC, and this limitation really surprised me.  In support, case housekeeping is usually a...

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• Albert Alvarez
• Created June 14, 2022 15:49
• 5 votes