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Sachin Rohra

Joined Jun 19, 2024

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Last activity Jun 19, 2024

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Latest activity by Sachin Rohra

Sachin Rohra commented,

CommentHow to solve issues with the email channel

Hi Zendesk Support, the agent is not receiving emails on assignment though trigger is working and the trigger activity count is increasing on assignment. Also, i checked the events activity within the ticket, there is a message that says Email Notification was sent with a reference number, however when I click on the reference number, it just shows the template of the trigger that i have defined. It doesn't show the actual email. How can I see the sent emails within the Zendesk interface? I want to be sure if the email was sent by Zendesk to the agent. Is there a log of all emails sent by Zendesk so I know the “From email address” and “To email address” getting picked correctly and if the email was sent or no.

View comment · Posted Jun 19, 2024 · Sachin Rohra

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