Recent searches
No recent searches

Gretel (Gretel) Galo
Joined Oct 13, 2022
·
Last activity Oct 16, 2024
Following
0
Followers
0
Total activity
7
Votes
0
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Gretel (Gretel) Galo
Gretel (Gretel) Galo commented,
Update: Modifying an existing article for multiple placements is working for internal-facing articles within the company. But not for external-facing articles (e.g., “Everyone”, “Signed In”).
View comment · Posted Oct 16, 2024 · Gretel (Gretel) Galo
0
Followers
2
Votes
0
Comments
Gretel (Gretel) Galo commented,
Creating a brand new article, then placing in multiple sections and brands (even with different organizational hierarchy of Categories and Sections and brands) is working.
However, adding a second placement to an existing article is not working. From the Guide view, it looks as if the article is in multiple placements. But when I go to the Help Center to check the article appears from the end user view, it does not display the article in multiple places. The article is only visible in the location where it was originally published before this feature was released. Even if the target audience is the same (e.g., “Everyone”, “Signed In”).
View comment · Posted Oct 16, 2024 · Gretel (Gretel) Galo
0
Followers
1
Vote
0
Comments
Gretel (Gretel) Galo commented,
Is this feature only available in Copenhagen theme? Trying to find image gallery in Mink theme by Lotus.
View comment · Edited Nov 11, 2022 · Gretel (Gretel) Galo
0
Followers
0
Votes
0
Comments
Gretel (Gretel) Galo commented,
I agree with this request. Zendesk needs functionality to embed PDFs inside accordions, inline text, etc. Attaching a PDF to the bottom of an article isn't eye catching for users and copy/pasting PDFs already created is not an optimal use of time.
View comment · Posted Oct 13, 2022 · Gretel (Gretel) Galo
0
Followers
0
Votes
0
Comments