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Gretel (Gretel) Galo's Avatar

Gretel (Gretel) Galo

Joined Oct 13, 2022

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Last activity Oct 16, 2024

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ACTIVITY OVERVIEW

Latest activity by Gretel (Gretel) Galo

Gretel (Gretel) Galo commented,

CommentWorking with articles in the knowledge base

Update: Modifying an existing article for multiple placements is working for internal-facing articles within the company. But not for external-facing articles (e.g., “Everyone”, “Signed In”). 

View comment · Posted Oct 16, 2024 · Gretel (Gretel) Galo

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Gretel (Gretel) Galo commented,

CommentWorking with articles in the knowledge base

Creating a brand new article, then placing in multiple sections and brands (even with different organizational hierarchy of Categories and Sections and brands) is working. 

However, adding a second placement to an existing article is not working. From the Guide view, it looks as if the article is in multiple placements. But when I go to the Help Center to check the article appears from the end user view, it does not display the article in multiple places. The article is only visible in the location where it was originally published before this feature was released. Even if the target audience is the same (e.g., “Everyone”, “Signed In”). 

View comment · Posted Oct 16, 2024 · Gretel (Gretel) Galo

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Gretel (Gretel) Galo commented,

CommentWorking with articles in the knowledge base

Is this feature only available in Copenhagen theme? Trying to find image gallery in Mink theme by Lotus. 

View comment · Edited Nov 11, 2022 · Gretel (Gretel) Galo

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Gretel (Gretel) Galo commented,

Community comment Feedback - Help Center (Guide)

I agree with this request. Zendesk needs functionality to embed PDFs inside accordions, inline text, etc. Attaching a PDF to the bottom of an article isn't eye catching for users and copy/pasting PDFs already created is not an optimal use of time. 

View comment · Posted Oct 13, 2022 · Gretel (Gretel) Galo

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