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Chen Shihai

Joined Jun 14, 2022

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Last activity Feb 10, 2025

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ACTIVITY OVERVIEW

Latest activity by Chen Shihai

Chen Shihai created a post,

Post Feedback - Help Center (Guide)

Hi team,

I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitation mentioned in this article https://support.zendesk.com/hc/en-us/articles/4408831783962-Guide-product-limits-for-your-help-center.

Best regards 
 

Posted Feb 10, 2025 · Chen Shihai

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Chen Shihai commented,

Community comment Feedback - Ticketing system (Support)

Hi Team,

Do we have any update on this accented characters?  Everybody is asking.

View comment · Posted Oct 01, 2024 · Chen Shihai

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Chen Shihai commented,

CommentHow to manage phone numbers in Talk

Hi

Time flies 2024 2H now, is CNAM functionality on Talk number available for any regions out of United States?

View comment · Edited Jul 26, 2024 · Chen Shihai

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Chen Shihai commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Tracy Ryan ,

1H almost going to finish, since you have mentioned this feature request has been accepted and is on our roadmap in 2024, please advise us when it will be GA or EAP. Thank you

View comment · Posted Jun 23, 2024 · Chen Shihai

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Chen Shihai commented,

Community comment Feedback - Ticketing system (Support)

Thanks for the post.
I have similar feedback from different users.
Somemore:
-when using side conversation to create child tickets via Macro, we can't assign to specific agent. Only group can be selected. 
-child ticket mark done does not sync up with child ticket status.

Thank you

View comment · Edited Oct 11, 2023 · Chen Shihai

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Chen Shihai commented,

Community comment Feedback - Voice (Talk)

Hi

Many existing customers and new prospects request CSAT ratings over the phone from my end. Hopefully this is on the roadmap! 

Is there any ready-to-use 3rd party App for this use case?

View comment · Posted Feb 26, 2023 · Chen Shihai

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